Dear Anker Team,

I am reaching out again to express my disappointment regarding the delay with my order. Despite contacting your support team, I was informed that the delay is due to high demand and logistical issues. If that is the case, why does your website promise delivery within 3 to 5 business days? This does not reflect well on a reputable brand like Anker.

To add to my frustration, I received a product review request when I have not even received the item yet. Please ensure the product is delivered to me first before requesting feedback.

Here are my details:
- **Order Number:** R05010121926S
- **Order Placed:** 2024/12/21
- **Name:** Tastan Sonmez
- **Phone:** [****]
- **Email:** [****]
- **Address:** Richmond BC V6X0J6

I kindly request that you expedite the delivery process and provide an update on the status of my order as soon as possible.

Thank you for your attention to this matter.

Sincerely,
Tastan Sonmez

On Fri, Dec 27, 2024 at 7:08 AM anker support team wrote:
Dear sonmez.saygin,

Thank you for contacting us. We are sorry to hear about the issue you've encountered with your order. Rest assured that we are doing our best to deliver the order to our valued customers as soon as possible.

Note: If you find that your issue hasn't been fully addressed with the following solutions, kindly reply with a "Yes", our support team will be available to provide further assistance within 48 hours (weekends or holidays excluded).

Normally, When your order is shipped, you will receive a tracking information to track the package. Once shipped, the order will take 3-7 business days to ship out and get it delivered based on each customers' different shipping routine and address.

Due to a significant surge in demand during the Black Friday period, FedEx in the US is currently experiencing capacity constraints, which has resulted in a backlog and delays in updating the shipping status of packages.

If your order contains multiple products or items, it may be split into separate shipments for delivery, so you will receive more than one package in total and they may not be delivered to you on the same day.

If you have any other further questions or concerns about your order, please let us know and send your order no#, we will get back to you in a timely manner.

Thank you for your support and understanding.

Ticket#TNH212260538

Proceed to specialized service

On Fri, Dec 27, 2024 at 6:59 AM Tastan Saygin Sonmez wrote:
Subject: Urgent Inquiry Regarding Delayed Order with Order Number: R05010121926S Order Placed: 2024/12/21

Dear Sir/Madam,

I am writing regarding my order with the following details:

Order Placed: 2024/12/21 15:41:40
Order Number: R05010121926S
Your website states:
"Your order has been shipped. Your order has been shipped and is expected to arrive 3-5 days after ordering."

However, despite more than 5 days having passed, I have yet to receive my order.

When checking the UPS tracking page, I encountered the following message:
"Your shipment 1ZXF85912099472905 Estimated delivery UPS doesn’t have possession of the package yet. Estimated delivery date will be available as soon as we get the package."

I kindly request that you take the necessary steps to ensure that my already delayed order is delivered promptly, in accordance with the commitment stated on your website.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards,

Tastan Sonmez
[****]
[****]
Richmond BC V6X0J6

No car charger wtf
ordered the ecoflow and came with it

The C300 is awesome, works fine. The APP features are useful and pratical.
One of the best Power Station.

The Anker AC can wall-charge faster at 330W, but the heat is concerning.
The pack shows 45-46C/114-116F when charging at 330W. Plus it doesn't taper down the charging watts, holds them at 330 right until 100%. Even when charging at 200W, the temps are 41C/106F compared to the Jackery 300 Plus 35C/95F. I think those high temps shorten battery life.

This is a good product. I like it a lot!